Never miss a patient call or question again
When your front desk is busy, at lunch or closed for the night, patients still call and visit your website with the same questions: Are you taking new patients? Do you accept my insurance? Where do I park? Can I move my appointment? An AI receptionist answers those routine, non-medical questions at any hour, takes messages and helps patients book, so your staff start the day with a clear list instead of a full voicemail box. Eclat Product builds AI receptionists for independent, doctor-owned medical, dental and specialty practices.
What an AI receptionist handles
Routine questions, 24/7
- Office hours, holiday closures, location, parking and directions
- Insurance plans accepted and what to bring to a first visit
- New-patient steps, intake form links and what to expect
- Services offered and which provider sees what
Appointments and messages
- Sends patients to your online booking page, or collects their details and preferred times for your staff to confirm
- Handles reschedule and cancellation requests so freed slots can be filled
- Takes clear messages after hours and passes them to your team for the next morning
On your website and your phone line
- A chat assistant on your website for patients who prefer to type
- An AI voice receptionist for after-hours and overflow calls
- Text message follow-ups with booking and intake links
Clear boundaries: no medical advice
An AI receptionist is there for front-office work only. It never diagnoses, never gives medical advice and never discusses test results. Clinical questions go to your staff, and anything that sounds urgent is directed to call 911 or your on-call line. You approve every answer it is allowed to give.
Patient privacy
We design the receptionist to collect only the details your staff need, such as name, phone number and reason for the call in general terms, and to keep clinical details out of the conversation. Before launch we review your privacy requirements, including HIPAA, and choose tools and settings to match.
How the setup works
- Free 20-minute call: we look at your call volume, the questions your staff answer most and when calls go unanswered.
- Script and knowledge setup: we load your hours, insurance list, services, providers and policies, and agree what always goes to staff.
- Testing: your team tries it with real patient questions before it goes live.
- Launch: on your website, your phone line after hours, or both.
- Monthly review: we review conversations and update answers as your practice changes.
Part of a complete front-office setup
The AI receptionist works best alongside online booking, automatic reminders and digital intake forms. See our full medical practice software and automation services. For typical costs of AI assistants, read our AI chatbot cost guide.
Frequently asked questions
Will it replace my receptionist?
No. It covers after-hours and overflow, and takes repetitive questions off your team so they can focus on patients in the office.
Can it book appointments directly?
It can send patients to your online booking page. Booking directly in your scheduling system is possible when that system offers an integration, and we will check that for you.
What happens with medical or urgent questions?
It does not answer them. It tells the patient a staff member will follow up, or directs urgent concerns to 911 or your on-call line, depending on the rules you set.
Does it work for dental and specialty practices?
Yes. The setup is the same: we load your services, insurance plans and policies, and it answers in your practice's voice.
How long does it take to go live?
A website assistant can often be live within a few weeks. Adding a phone line depends on your current phone system.
See what it could answer for your practice
Book a free 20-minute consultation or call +1 (678) 341-3833. We work with independent practices in Georgia and across the United States.