Eclat Product ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, purchase or use our products and services, contact us, or request marketing text messages.
1. Information We Collect
- Contact and account information: name, email address, username, phone number, address, and account credentials.
- Order and service information: product selections, order history, billing and shipping details, support requests, and product-license information.
- SMS consent information: mobile number, consent wording and version, date and time of consent, opt-in status, source page, IP address, and browser user-agent.
- Device and usage information: IP address, browser type, pages visited, cookies, analytics information, and security logs.
- Communications: messages and files you send through contact, application, feedback, or support forms.
2. How We Use Information
We use information to operate and secure the website, create and manage accounts, process orders, provide product access and license tokens, respond to support requests, improve our products, prevent fraud, comply with legal obligations, and send communications you request.
3. Marketing Text Messages
If you expressly opt in, we may send recurring marketing text messages about products, updates, promotions, and offers. Consent is not a condition of purchase. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Terms and Conditions.
4. How We Share Information
We may share information with service providers that help us host the website, deliver products, issue license tokens, process payments, send email or text messages, provide analytics, prevent fraud, and support customers. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction.
We do not sell your mobile number or SMS consent information. We do not share mobile opt-in data or consent with third parties for their own marketing purposes. We may share it with messaging vendors and carriers only as needed to provide the messaging program.
5. Cookies and Analytics
We may use cookies and similar technologies for sessions, preferences, security, analytics, advertising measurement, and site functionality. Browser settings can limit cookies, although some website features may stop working.
6. Data Retention
We retain information for as long as reasonably necessary for the purposes described here, including providing services, maintaining consent and opt-out records, resolving disputes, preventing abuse, and meeting legal, tax, accounting, and security requirements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
8. Your Choices and Rights
You may update certain account information, unsubscribe from marketing emails, and opt out of marketing texts by replying STOP. Depending on your location, you may also have rights to request access, correction, deletion, restriction, or a copy of personal information. We may verify your identity before completing a request.
9. Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us so we can review and remove it where appropriate.
10. International Processing
Information may be processed in countries other than the country where you live. Those countries may have different data-protection laws.
11. Changes to This Policy
We may update this policy from time to time. The effective date above shows when the current version became effective. Material changes may also be communicated through the website or another appropriate channel.
12. Contact Us
For privacy questions or requests, contact Eclat Product at info@eclatproduct.com.