A 24/7 AI assistant for independent hotels, inns and B&Bs
Your front desk answers the same questions every day: What time is check-in? Is parking free? Do you allow dogs? How far is the airport? An AI chatbot answers those questions instantly, at any hour, in your property's own voice, so your team can focus on the guests standing in front of them. Eclat Product builds AI chatbots for independent hotels, boutique properties, inns, B&Bs and small hotel groups, with a team that has hands-on hotel operations experience.
What a hotel chatbot handles for you
Pre-arrival questions
- Check-in and check-out times, early check-in and late checkout requests
- Parking, shuttles, directions and airport transfers
- Pet policy, accessibility, cribs, rollaway beds and room features
- Breakfast hours, amenities, pool and gym access
More direct bookings
- Sends guests straight to your booking engine with the right dates, instead of to an online travel agency
- Answers the questions that stop people from booking direct, at 11 PM as well as at noon
- Captures guest names and emails for group, event and long-stay enquiries, and passes them to your sales team
Upsells that feel like service
- Offers late checkout, parking, room upgrades, packages and dining at the right moment
- Promotes local partners, events and experiences your guests will enjoy
Help for your staff, not a replacement
- Hands anything unusual, sensitive or urgent to a person, with the full conversation attached
- Works on your website and can extend to text messaging and WhatsApp
- Answers in multiple languages for international guests
Built around your property, not a template
A generic chatbot that only knows your FAQ page gives generic answers. We set up your chatbot with your own policies, room types, local tips and tone of voice, and we connect it to your booking engine or property management system where that system offers an integration. You decide what the bot can answer on its own and what always goes to staff.
How the setup works
- Free 20-minute call: we look at the questions your team answers most and where guests drop off before booking.
- Knowledge setup: we load your policies, rooms, amenities, local information and brand voice.
- Testing: your team tries it with real guest questions before it goes live.
- Launch: the chatbot goes live on your website, with optional text and WhatsApp channels.
- Monthly review: we review the conversations, fill gaps and add new offers.
What does a hotel chatbot cost?
Off-the-shelf chatbot tools start at a low monthly fee but usually only answer basic questions. A custom chatbot connected to your booking engine costs more up front and does more. We will tell you honestly which option fits your property. For typical price ranges, read our AI chatbot cost guide.
Pair it with guest review insights
Your guest reviews show exactly what your chatbot should answer and what your team should fix. We can analyze your Google, Booking.com and Tripadvisor reviews and turn them into a short action list. Learn more in AI review analysis for small hotels, or see all of our hotel technology services.
Frequently asked questions
Will the chatbot replace my front desk staff?
No. It takes the repetitive questions off their plate, especially after hours, and hands anything that needs a person to your team.
Can guests book a room through the chatbot?
The chatbot sends guests to your booking engine with their dates. Booking inside the chat is possible when your booking system offers an integration, and we will check that for you.
What if a guest asks something the bot does not know?
It answers only from the information you approve. When it is unsure, it says so and passes the question to your staff instead of guessing.
Does it work for a small property with only a few rooms?
Yes. Small inns and B&Bs often benefit the most, because there is no one at the desk late at night to answer questions or take enquiries.
How long does it take to go live?
A focused hotel chatbot can often be live within a few weeks, depending on how many systems it connects to.
See it for your property
Book a free 20-minute consultation and we will show you what a chatbot could answer for your guests, or call +1 (678) 341-3833. We work with hotels across Georgia and the United States.